CINCINNATI (August 29, 2024) – The Christ Hospital has been selected as a Consumer Loyalty Award recipient for the only loyalty-based hospital rankings recognizing the top U.S. healthcare facilities driving loyalty among their populations.
The Consumer Loyalty Awards recognize healthcare organizations that consumers rate the highest on an equally-weighted combination of Net Promoter Score (NPS), Brand Perception (overall image and reputation), and NRC Health’s proprietary Human Understanding Metric, recognizing the 100 top-scoring organizations in the nation.
“We are pleased to accept this award on behalf of our team’s commitment to do everything it takes to fulfill our mission and consistently evolve our delivery models to create an environment that provides value to our patients, their families and for this community as a whole,” said Debbie Hayes President and CEO of The Christ Hospital Health Network. “This comes on the heels of our #1 ranking by U.S. News & World Report as the best hospital system in Greater Cincinnati. Our community recognizes the exceptional care and experiences they receive with every interaction in our network. Our dedicated team consistently purses excellence in innovative and affordable care which is why so many of our patients remain loyal to The Christ Hospital Health Network. “
The Christ Hospital Health Network was selected based on results from the NRC Health Market Insights survey. To qualify, organizations must have received at least 150 Top-of-Mind mentions on NRC Health’s national Market Insights study between April 1, 2023, and March 31, 2024. Market Insights measures the opinions, behaviors and profiles of 310,000 people annually.
"The Christ Hospital Health Network has shown an exceptional dedication to fostering loyalty and prioritizing the patient experience," said Helen Hrdy, Chief Customer Officer at NRC Health. "Their unwavering commitment to bringing Human Understanding to the healthcare experience is truly inspiring. Congratulations to the 2024 Consumer Loyalty Award winners!"
For the full list of 2024 Consumer Loyalty Award winners, visit the NRC Health website here.
About The Christ Hospital Health Network
The Christ Hospital Health Network consists of an acute care hospital located in Mt. Auburn, a remote hospital location in Liberty Township, five ambulatory outpatient centers and dozens of medical offices throughout the region. For more than 130 years, The Christ Hospital has provided compassionate care to those it serves. Made up for more than 1,300 physicians and more than 6,500 team members, our mission is to improve the health of our community by providing exceptional outcomes in an affordable way. The Network was recognized by U.S. News & World Report as the #1 hospital in the Cincinnati Region and named to Newsweek’s World’s Best Hospitals list in 2023. It is also a Press Ganey Guardian of Excellence Award recipient, which recognizes top-performing healthcare organizations that achieve the 95th percentile or above of performance in patient experience.
About NRC Health
For more than 40 years, NRC Health (NASDAQ: NRC) has led the charge to humanize healthcare and support organizations in their understanding of each unique individual. NRC Health’s commitment to Human Understanding® helps leading healthcare systems get to know each person they serve not as point-in-time insights, but as an ongoing relationship. Guided by its uniquely empathic heritage, NRC Health’s patient-focused approach, unmatched market research, and emphasis on consumer preferences are transforming the healthcare experience, creating strong outcomes for patients and entire healthcare systems.